Prepare conceptual layouts for office environments using Computer Aided Drafting (CAD) and PDF editors. Coordinate work assignments and installation projects with various external vendors for appliances, furniture, workspaces, telecommunications, etc. Maintain systems furniture inventory, including procurement and repairs of existing inventory. Prepare project schedules a

Publish scheduled reporting on key metrics, providing feedback and data based insights to drive business decisions. Analyze company wide operations, including performance and productivity data, error rates and root causes. Create tools to better enable Uline's warehouse locations manage operations, including Power BI dashboards and real time reporting. Identify trends, do

Build, publish and maintain optimized schedules across Uline's national customer service team. Manage all non production activities to ensure proper staffing levels are achieved to meet established service level goals. Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership. Partner with management to iden

Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics. Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success. Provide feedback to management on processes improvements that increase

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Process customer orders and inquiries in a collaborative call center using world class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High sch

Manage and lead a team of customer service reps on a daily basis. Participate in a rotational training program covering all aspects of customer service management. Set goals and provide mentoring / coaching. Perform quality monitoring on team members and provide feedback. Audit department processes and identify areas for improvement. Assist in the recruiting process to fi

Develop foundational knowledge of Uline's products, systems, processes and customers through hands on work in customer service, operations, analytics and other aspects of the business. Learn Uline's business from the ground up through extensive customer interaction and product training to prepare you for future placement within the organization. Work on cross functional p

Develop foundational knowledge of Uline's products, systems, processes and customers through hands on work in customer service, operations, analytics and other aspects of the business. Learn Uline's business from the ground up through extensive customer interaction and product training to prepare you for future placement within the organization. Work on cross functional p

Oversee Uline's brand implementation on private label products, which account for over 60% of our 40,000+ product offerings. Manage and develop a team of private label team associates and brand designers. Coordinate with product managers on project specifications for product, packaging and label design. Establish strong relationships with domestic and international vendor

Design, develop and implement automated testing and tooling solutions, primarily UI automation of functional and regression test cases for projects and applications. Create, extend and maintain test automation libraries and frameworks. Provide test automation estimates and timelines for assigned projects. Create and maintain data sets to be used in test automation activit

Perform diverse software testing methods including Functional, System, Integration, Regression, API and Workflow to ensure smooth operations. Create and execute detailed test plans using Microsoft's Azure Dev Ops (TFS) for innovative solutions. Collaborate across teams, following Agile principles to achieve impactful results. Verify data accuracy using advanced SQL querie

Coordinate the communication of information and data with internal clients and external vendors about Uline's recruitment related advertising efforts. Assist in making recruitment ads, coordinating creative requests on time and getting printed materials to the right teams. Purchase ad space and handle requests from ad vendors. Keep track of our ad campaign details and exp

Act as a liaison for NICE workforce management software, troubleshooting issues and collaborating with IT, business partners and vendors for optimal performance. Identify system enhancement opportunities with the WFM team, providing support and training for efficiency. Audit operational data, offering improvement recommendations to senior leadership. Manage project execut